Terms of Service

The short version

Freshwater Futures Pty Ltd (ACN 674 518 784, ABN 75 674 518 784) (“we”, “us”, or “our”) runs an AI studio, a set of products, and a programme of workshops. These terms cover our websites, our enquiry and booking forms, and the workshops you can book through them. They are the general rules. If we have signed something with you, that document wins.

Three things worth knowing up front:

• Nothing here takes away your rights under the Australian Consumer Law. We cannot exclude those, and we are not trying to.
• What is on our sites is general information about AI, not advice for your situation. Do not make a decision that matters on the strength of a web page.
• If you are taking part in an event on FreshVibe, that platform has its own terms, and they are the ones that apply to what you build there.

What these terms cover

These terms apply to freshwaterfutures.com, our workshop sites including smallbusinessai.freshhub.ai, our enquiry and booking forms, our emails, and the workshops you book from us.

Consulting and client work sit outside them. If we are working with your organisation, the engagement is governed by the agreement, statement of work, or proposal we signed. Where that document and these terms disagree, that document applies.

FreshVibe has its own terms. If you are taking part in an event on our FreshVibe platform, what you may put in, who owns what you build, and what happens to your workspace are set out in the FreshVibe Terms and Conditions. Those apply to FreshVibe instead of this page.

Using our sites

By using our sites you agree to these terms. If you do not agree with them, please do not use the sites.

Our services are for adults. We do not knowingly deal with anyone under 18.

Use the sites for what they are for. Do not try to break into them, scrape them at a scale that degrades them for other people, probe them for weaknesses, or use them to send anything unlawful, misleading, or abusive. Do not submit someone else's personal information through our forms without their say-so.

If you find a security vulnerability, please report it to legal@freshwaterfutures.com rather than testing it further. We will not pursue you over a good-faith report made that way.

General information, not advice

What we publish, on the site, in our newsletter, in downloadable guides, and in the free material we hand out at events, is general information. It is not legal, financial, technical, or professional advice, and it is not tailored to your circumstances. AI moves quickly, and something accurate when we wrote it may not be accurate when you read it.

Get your own advice before acting on anything you find here. Where we reference someone else's product, research, or writing, we do not control it and we are not responsible for it.

Booking a workshop

Payment. Stripe handles payment. We are registered for GST. Prices are shown in Australian dollars and include GST, and the amount you pay is the amount shown at checkout. Ask us if you need a tax invoice and we will send you one. Your booking is confirmed when payment succeeds and we send you a confirmation email.

What you get. The session described on the booking page, run by us, on the date shown. We may change the presenter, the venue, or the running order where we have to, and we will tell you if we do.

If we cancel or reschedule. We will offer you a place at the rescheduled session or a full refund, whichever you prefer. If we cancel a session outright, you get a full refund.

If you cancel. Email legal@freshwaterfutures.com as early as you can. If you cancel seven or more days before the session, we refund you in full. Between seven days and 48 hours, we refund half, because by then we have committed to the room and the catering. Inside 48 hours we cannot refund, but you can send someone else in your place at any time, right up to the day. Your rights under the Australian Consumer Law apply regardless of anything in this paragraph.

Transferring your place. If you cannot make it, someone else from your organisation can take your place. Tell us their name beforehand so we know who to expect.

Our content and yours

Ours stays ours. The text, graphics, logos, images, frameworks, and workshop material on our sites belong to us or to whoever licensed them to us. You may read them, share a link to them, and use them inside your own organisation for its own purposes. You may not republish them, sell them, or build a competing product or programme from them without our written consent.

Yours stays yours. What you write in an enquiry form, tell us in a workshop, or send us by email remains yours. We use it to answer you and to run the thing you asked for. Our Privacy Policy covers what we do with the personal information in it.

Feedback. If you tell us how to make something better, we may act on it without owing you anything for it. We will not attribute the suggestion to you or your organisation publicly unless you say we can.

Availability

We aim to keep our sites up, and we do not promise they will never be down. We may change, suspend, or retire any part of them, and we may take them offline for maintenance. Where a change affects something you have already paid for, we will tell you.

Liability

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded, and where we fail to meet them you are entitled to the remedies that law provides.

Subject to that, and to the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or opportunity, arising from your use of our sites or from anything you did on the strength of the general information we publish.

Where our liability can be limited but not excluded, it is limited, at our option, to resupplying the service or paying the cost of having it resupplied. Where resupply is not available or is not an adequate remedy, our total liability to you for all claims connected with these terms is limited to the amount you paid us in the twelve months before the claim arose, or A$100 where you paid us nothing.

General

What survives. If you stop using our sites or we stop dealing with each other, the following continue to apply: the ownership and licence positions under Our content and yours, the limits under Liability, and this section and Governing law.

If part of this fails. If a court finds any part of these terms unenforceable, that part is severed and the rest keeps working.

The whole agreement. These terms, our Privacy Policy, and anything we have signed with you are the whole of what we have agreed about our sites and workshops. They replace anything said beforehand.

Transfer. You may not transfer your rights under these terms without our consent. We may transfer ours to a related company or to a buyer of the business, and we will tell you if we do.

How we contact each other. We will use the email address you gave us. Send notices to us at legal@freshwaterfutures.com. Keep your email address current, because we rely on it.

Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the courts of Victoria and the courts that hear appeals from them.

Changes to these terms

We update these terms as what we do changes, and we change the date at the top when we do. Where a change is material, we will say so rather than leaving you to spot it. A change does not affect a workshop you have already booked and paid for.

Contact us

Freshwater Futures Pty Ltd
ACN 674 518 784, ABN 75 674 518 784
legal@freshwaterfutures.com